Last updated 20 October 2026
Printifi connects you to a print desk. The desk prints the job and, for most orders, is the one you pay — so the desk is the one that refunds. Where you paid through Printifi (the “Pay · UPI, card” button), Printifi holds the money and moves the refund itself. This page says who does what, in which case.
Before anything is printed
You can cancel an order yourself from your orders page while it is waiting for payment or in the queue. Once the desk has started printing, the button is gone; ask the desk from Help on the order, or at the counter. Before you confirm a cancel, the order says what happens to what you paid. If you had already paid for it through Printifi, the whole amount goes back to what you paid with, by itself; if you had paid the desk — or said you'd paid it by UPI — the desk is told at once and refunds it the way you paid.
An order you haven't paid for isn't charged. If it stays unpaid past the desk's own window (shown on the order; usually a couple of hours), it is cancelled for you and you're told — nothing was taken, and you can order again when you're ready.
If the desk finds the file doesn't match what was ordered — more pages, or more colour pages, than were counted — it can send you a corrected bill before accepting the order. You see the new price and the reason, and either accept it or cancel. Nothing is charged until you've said.
If you paid the desk directly (UPI to the desk's id, or cash)
The money went straight to the desk; Printifi never held it and cannot move it. A refund, whole or part, is the desk's decision and is paid by the desk, the way you paid — back to your UPI app, or in cash at the counter. When the desk records a refund, it appears on your order with the amount and the reason, and you're asked whether it reached you: Yes, I got it, or Not yet, which tells the desk. Printifi's platform fee, which is inside the bill, follows the refund: a fully refunded order carries no fee once you've said the money reached you.
If you paid through Printifi (“Pay · UPI, card”)
Your payment was taken by Printifi's payment partner, Cashfree Payments, and the order was marked paid the moment it landed. A refund of such an order is made by the desk's owner from their portal, or by Printifi, and is sent by Cashfree to the instrument you paid with — the same UPI account or card. Banks and UPI apps usually show it within a few working days; Cashfree's reference is on the order. The amount refunded can be the whole bill or a part of it, and is recorded on the order either way. An order paid this way that is cancelled, or that the desk can't print, is refunded in full by Printifi without anyone having to ask — including a payment that arrived after the order had already lapsed — and you're told when it's on its way.
A print that's wrong, or anything else
Raise a request from Help on the order in the app — on any order, whatever its state: a print that came out wrong, a refund that hasn't arrived, a question before it's printed. You and the desk talk it through there. The desk decides whether to reprint, refund or explain, and you're told when it closes the request; you can close it yourself once it's sorted. Printifi records what was decided; the rules above say who moves the money.
A job nobody collected
A job marked ready waits on the desk's shelf. After the desk's own window — usually two days — it is cleared: the order shows as not collected, the files are deleted from Printifi, and you are told. Because the job was printed, what was paid for it is not refunded by Printifi; whether the desk keeps the pages or reprints is between you and the desk.
If it was a cash order — printed on your cash credit, to be paid when collected — it isn't cleared by itself: the desk is asked whether it was ever collected. Once the desk confirms it was never picked up, the bill becomes dues on your account. Printifi pays the desk for the job and you settle the dues with Printifi: online in the app, or in cash at any desk, which records it. Until then no desk takes an order from you. Dues are the bill as it was priced, nothing added. If you did collect it and pay, raise a request from Help on the order.
Fees, the cover sheet and rounding
Every bill shows the desk's price and Printifi's platform fee as separate lines, and — at a desk that rounds — what lifting to the next rupee added. The desk's charge for the cover sheet (₹1 unless the desk sets otherwise) is inside the desk's price, not a line of its own. A refund of the whole bill returns the whole bill — cover sheet, fee and rounding included.
Printifi credits. Where you pay Printifi's fee yourself, as credits, an order that isn't printed — declined, cancelled, expired unpaid, or one the desk couldn't print — gives its credit back by itself, at once. A printed order keeps it. Credits don't expire, and unused ones are refunded whenever you ask — in one tap on your profile (Printifi credits → Refund unused credits). Each goes back at what it cost, to the payment you bought it with, newest purchase first; banks usually show it within a few working days, and you're told when it's on its way. If Cashfree can't take a refund, the credits come straight back to your account and you're told that too. Every purchase has a receipt on your profile, with anything refunded of it.
Assignments
An assignment is paid to Printifi itself — online through Cashfree, or with your Printifi credits — before it reaches Printifi, at the price a page shown when you sent it. Cancelled before it's delivered — by you, until a writer is on it, or by Printifi, any time — it's refunded in full by itself: credits go straight back to your credits, and an online payment goes back to what you paid with, usually within a few working days; you're told when it's on its way. A payment made twice for the same assignment goes back the same way. One left unpaid for a day is cancelled, with nothing charged. Once it's been delivered it isn't refunded in the app — if something's wrong with it, write to Printifi (below).
Delivery
The delivery fee is its own line, and Printifi's. It is refunded with the rest when a whole bill is refunded before printing. It isn't refunded for a delivery attempt that failed because nobody was at the spot or the phone went unanswered, or when you collect at the desk yourself after choosing delivery. A delivery order you never take is cleared and becomes dues like any other, the delivery fee included.
Timing
Cash refunds are immediate. UPI refunds from a desk depend on the desk making the transfer. Refunds through Cashfree are submitted at once and typically arrive in 5–7 working days, depending on your bank.
Contact
Questions, corrections or requests about your data: ask at the desk you ordered from, who can reach Printifi.
See also the privacy policy, the terms of service, the refund policy and the terms for print desks.